Our minimum order starts from 1kg of fish. This allows both small households and larger families to enjoy fresh seafood without having to purchase excessive quantities. You can mix different types of fish to reach the minimum weight requirement. For example, you might order 500g of salmon and 500g of sea bass to meet the 1kg threshold.

We designed this flexible approach to ensure everyone can access quality seafood regardless of household size. Orders above 3kg may qualify for special pricing on certain products.

We use insulated cooler boxes with gel ice packs to maintain optimal temperature throughout delivery. Each order is packed immediately before dispatch, and fish is kept at 0-4°C during transport. Our delivery vehicles are equipped with refrigeration systems to ensure the cold chain remains unbroken from our facility to your doorstep.

All fish is vacuum-sealed or placed in leak-proof containers to prevent cross-contamination and preserve freshness. We monitor delivery times closely, and most orders reach customers within 2-3 hours of packing. This rapid delivery system ensures you receive seafood in the same condition it left our facility.

We provide delivery service across all residential areas in Singapore, including central districts like Orchard, Marina Bay, and Tanjong Pagar, as well as suburban areas such as Woodlands, Tampines, Jurong, Punggol, and Serangoon. Our coverage extends to both HDB estates and private condominiums throughout the island.

Delivery fees may vary based on location and order size. Central areas typically have standard rates, while deliveries to more distant locations like Tuas or Changi may incur additional charges. You can check the exact delivery fee for your postal code during checkout before confirming your order.

Our selection includes both local and imported varieties. Popular options include Norwegian salmon, sea bass, red snapper, grouper, barramundi, pomfret, mackerel, and threadfin. We also stock shellfish such as prawns, crabs, mussels, and clams when available.

The selection varies based on seasonal availability and market conditions. We source from sustainable fisheries and trusted suppliers who meet strict quality standards. Each product listing includes origin information, recommended cooking methods, and nutritional details. Some specialty items may require advance ordering of 24-48 hours.

Yes, we offer complimentary preparation services including scaling, gutting, filleting, and portioning. When placing your order, simply specify your requirements in the notes section. Our trained staff will prepare the fish according to your instructions before packing.

Common preparation options include whole fish cleaned and scaled, boneless fillets, fish steaks, or butterflied cuts. For certain species, we can also remove pin bones or prepare sashimi-grade cuts. These services are included in the price with no additional charges. Please note that preparation requests may add 15-30 minutes to processing time.

We offer multiple delivery windows throughout the day: morning slot (9:00 AM - 12:00 PM), afternoon slot (12:00 PM - 3:00 PM), and evening slot (3:00 PM - 6:00 PM). Orders placed before 6:00 PM can be scheduled for next-day delivery. Same-day delivery is available for orders placed before 10:00 AM, subject to availability.

During checkout, you can select your preferred time slot. We send SMS notifications when the delivery driver is 30 minutes away from your location. Weekend deliveries are available on Saturdays with slightly adjusted time slots. Sunday deliveries can be arranged for bulk orders above 5kg with advance notice.

Fresh fish has clear, bright eyes, firm flesh that springs back when pressed, vibrant red or pink gills, and a clean ocean smell without any ammonia odor. All our fish meets these quality markers before being approved for sale. We receive daily shipments and never sell fish older than 48 hours from catch.

Each delivery includes a quality guarantee card with the catch date and origin information. If you receive fish that doesn't meet freshness standards, contact us within 2 hours of delivery with photos. We will arrange immediate replacement or full refund. Our reputation depends on consistent quality, and we take every complaint seriously.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayNow, bank transfers, and cash on delivery. Online payments are processed through secure payment gateways with encryption to protect your financial information. For regular customers, we also offer monthly billing options.

Cash on delivery is available for orders under SGD 200. For larger orders, we require online payment or bank transfer before dispatch. PayNow payments should be made to our registered business number, and you need to upload the transaction receipt during checkout for verification. Payment confirmation typically takes 5-10 minutes during business hours.

Yes, we have weekly and bi-weekly subscription plans for customers who want regular seafood deliveries. You can customize your subscription with preferred fish types, quantities, and delivery days. Subscribers receive 10% discount on all orders and priority access to premium or seasonal items.

Subscription plans are flexible - you can pause, modify, or cancel anytime with 48 hours notice. We also offer corporate subscription packages for offices and restaurants requiring consistent supply. The subscription system allows you to set preferences, and we automatically adjust selections based on market availability while maintaining your budget and quality standards.

For immediate consumption within 24 hours, store fish in the coldest part of your refrigerator (0-4°C), preferably in the original packaging or wrapped in plastic. Place it on a plate to catch any drips. If you plan to use it within 2-3 days, keep it in an airtight container with ice packs, changing the ice daily.

For longer storage, freeze the fish immediately upon receipt. Remove from original packaging, wrap tightly in plastic wrap, then place in freezer bags removing as much air as possible. Label with date and type. Properly frozen fish maintains quality for 2-3 months. Thaw frozen fish in the refrigerator overnight, never at room temperature. Each delivery includes detailed storage instructions specific to the fish type ordered.

We stand behind our product quality. If you receive fish that doesn't meet freshness standards or is damaged during delivery, contact us within 2 hours of receipt with clear photos. We will arrange immediate replacement or issue a full refund including delivery charges. No questions asked for valid quality concerns.

For order cancellations, you can cancel free of charge up to 4 hours before the scheduled delivery time. Cancellations made less than 4 hours before delivery incur a 20% processing fee. Once the order is out for delivery, cancellation is not possible, but you can refuse delivery at your door for a full refund minus delivery costs. Refunds are processed within 3-5 business days to the original payment method.

We prioritize sustainable sourcing and work with suppliers who follow responsible fishing practices. Many of our products come from fisheries certified by international sustainability organizations or from well-managed aquaculture operations. We avoid species that are overfished or caught using destructive methods.

Product listings indicate whether fish is wild-caught or farm-raised, along with origin details. We regularly audit our suppliers to ensure compliance with environmental standards. While not all products carry formal certification due to cost constraints for smaller suppliers, we verify that fishing methods align with sustainability principles. Our goal is to balance quality, affordability, and environmental responsibility.

Absolutely. We handle bulk orders for weddings, corporate events, BBQ parties, and restaurant supplies. For orders above 10kg, please contact us at least 48 hours in advance to ensure availability. We offer volume discounts starting at 15% off for orders above 15kg, with larger discounts available for quantities exceeding 30kg.

Bulk orders can be customized with specific cuts, portions, and packaging requirements. We can deliver to event venues, hotels, or restaurants with flexible timing to suit your schedule. Our team can also provide guidance on quantities needed based on guest count and menu plans. Payment terms for bulk orders can be arranged, including invoicing for corporate clients with established accounts.

Yes, each delivery includes a recipe card with preparation suggestions suited to the fish type. Our website features a recipe section with detailed cooking instructions, ingredient lists, and photos. We cover various cooking methods including steaming, grilling, pan-frying, baking, and traditional Asian preparations like steaming with ginger and soy sauce.

You can also reach out via email or phone for personalized cooking advice. Our staff includes experienced home cooks who can recommend techniques based on your skill level and available equipment. We regularly update our recipe collection based on customer feedback and seasonal ingredients. Video tutorials are available for more complex preparations like filleting or preparing whole fish.

We send SMS notifications 30 minutes before arrival so you can prepare to receive the order. If you're not available, you can authorize us to leave the package with a neighbor, security guard, or at a safe location near your door. However, due to the perishable nature of seafood, we recommend arranging for someone to receive the delivery.

If delivery cannot be completed, our driver will contact you to reschedule. The order will be returned to our facility and kept refrigerated. We can attempt redelivery the same day for an additional fee, or schedule for the next available slot at no extra charge. In cases where the order cannot be redelivered within 24 hours and the customer is unreachable, we reserve the right to dispose of the product and charge a restocking fee of 30%.