Terms and Conditions

1. General Information

These Terms and Conditions govern your use of the Rusene website and services. Rusene specializes in delivering fresh fish directly to your home with a minimum order of 1kg. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Company Name: Rusene
Address: 5 Serangoon Gardens Way, Singapore 554311
Email: [email protected]
Phone: +65 6235 8174

2. Order Acceptance and Processing

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability limitations
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Delivery address restrictions

The minimum order quantity is 1kg of fresh fish. Orders are processed upon confirmation of payment and product availability.

3. Product Quality and Freshness

Rusene is committed to delivering the highest quality fresh fish to your doorstep. All products are sourced from trusted suppliers and handled with strict quality control measures. We guarantee that:

• All fish products are fresh and meet food safety standards
• Products are properly stored and transported at appropriate temperatures
• Delivery packaging maintains product freshness and quality

If you receive products that do not meet our quality standards, please contact us immediately at [email protected] or call +65 6235 8174.

4. Pricing and Payment

All prices displayed on our website are in Singapore Dollars (SGD) and include applicable taxes unless otherwise stated. We accept the following payment methods:

• Credit and debit cards
• Online banking transfers
• Digital payment platforms

Prices are subject to change without prior notice. However, any price changes will not affect orders that have already been confirmed and paid for.

5. Delivery Terms

Rusene offers home delivery services within designated areas. Delivery times and fees may vary depending on your location and order size. We strive to deliver within the specified timeframe, but delivery times are estimates and not guaranteed. Factors beyond our control, such as weather conditions or traffic, may affect delivery schedules.

Customers must provide accurate delivery information. We are not responsible for failed deliveries due to incorrect addresses or unavailability of recipients at the delivery location.

6. Cancellation and Refund Policy

Orders may be cancelled within 2 hours of placement for a full refund. After this period, cancellations may not be possible as products may already be prepared for delivery. Refunds for quality issues will be assessed on a case-by-case basis. To request a cancellation or refund, please contact us at [email protected].

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information when placing orders
• Be available to receive deliveries at the specified address and time
• Inspect products upon delivery and report any issues immediately
• Store products appropriately after delivery to maintain freshness
• Use our services in compliance with all applicable laws and regulations

8. Limitation of Liability

Rusene shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products. Our total liability for any claim related to our services shall not exceed the amount paid for the specific order in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. All data collected during the ordering process is handled in accordance with applicable data protection laws. For detailed information, please refer to our Privacy Policy.

10. Modifications to Terms

Rusene reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after modifications constitutes acceptance of the updated terms.

11. Contact Information

For questions, concerns, or support regarding these Terms and Conditions, please contact us:

Rusene
5 Serangoon Gardens Way
Singapore 554311
Email: [email protected]
Phone: +65 6235 8174