Privacy Policy

At Rusene, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our fresh fish home delivery services.

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1. Information We Collect

1.1 Personal Information

When you place an order for fresh fish delivery, we collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and contact details
• Email address and phone number
• Delivery address and postal code
• Payment information and billing details
• Order history and preferences

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

Rusene uses the collected information for various purposes, including:

1. Order Processing: To process and deliver your fresh fish orders efficiently and accurately
2. Customer Service: To respond to your inquiries, provide customer support, and resolve any issues
3. Communication: To send order confirmations, delivery updates, and promotional offers (with your consent)
4. Payment Processing: To securely process transactions and prevent fraudulent activities
5. Service Improvement: To analyze usage patterns and enhance our website functionality and delivery services
6. Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with:

• Delivery Partners: To fulfill your fresh fish delivery orders
• Payment Processors: To securely handle payment transactions
• Service Providers: Third-party vendors who assist us in operating our website and conducting our business
• Legal Authorities: When required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

8. Changes to This Privacy Policy

Rusene reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

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Thank you for trusting Rusene with your fresh fish delivery needs. Your privacy is our priority.